Travel Vouchers

We are happy to issue and customize Fair Voyage travel vouchers on request. Simply send us your voucher wishes and ideas using our order form, or by email to support@fairvoyage.com, including:

• Amount and currency;
• For a personalized design: any special occasion/theme, wording, or photos you'd like us to include;
• For limited vouchers: any named traveler(s), destination, experience, trip, or timeframe you wish the voucher specifically to be used for;
• For physical/print vouchers: mailing address as well as any special wishes for the letter or delivery;
• For immediate needs: time by when you need the voucher, to help us prioritize your request.

We will send you a design for approval. The final voucher (Voucher) will be issued upon payment, which you can make by bank transfer or credit card.

For voucher requests that do not fall under a special program or invite, we reserve the right to invoice a Voucher issuance fee of US$100 to help us partially cover our costs including administration, materials, shipment, and safe bookkeeping of Voucher values in segregated accounts (Voucher Issuance Fee), or a Voucher issuance and custom design fee of USD$250 including our cost of custom design, printing and the personal service by a customer experience manager (Voucher Custom Design and Issuance Fee).

Have you received a Fair Voyage Travel Voucher?

For your security and convenience, please register your personal contact details together with your unique Voucher ID with us. Once registered, we will keep track of your Voucher ID(s) for you, accessible with your registered email.

You then no longer need to provide your Voucher ID to redeem your Voucher, we can easily re-issue the Voucher for you in case you loose it, and it helps us protect your Voucher against possible theft.

To register your Voucher, please submit our Craft My Trip inquiry form. In the form, feel free to skip the initial questions or let us know any specific travel wishes that you already know. At the end of the form, please provide your Voucher ID, followed by your contact details.

Have you already registered your Fair Voyage Travel Voucher? Simply start planning a trip (using your registered email address) and we will help you redeem your Voucher towards your payment once you are ready to book, subject to the Terms & Conditions of your Voucher.

Not yet registered your Voucher? For your security and convenience, we recommend you to register it now.

Otherwise, please provide your unique Voucher ID when contacting us at the end of our Craft My Trip inquiry form, or latest to your advisor when ready for booking and payment, and we will help you redeem your Voucher, subject to its Terms & Conditions.

When you purchase or receive a Fair Voyage Voucher, please note that its value will only be covered by our travel funds insurance once it has been redeemed for a specific trip Booking, to the extent of the redeemed value. General travel vouchers without a specific trip booking do not legally constitute a deposit towards a so-called package holiday that can be covered by customary travel funds deposit guarantee schemes, and, thus, we are unable to ensure its value for you.

For your security, Fair Voyage holds all traveler funds, including funds paid for Vouchers, in segregate accounts, only to be used on booking for the purpose of your trip, and in no case for our own funding. However, as with any company, you are exposed to our credit risk. As general best practice, we recommend that you do not take our words for granted and only purchase Vouchers if you are confident in our leadership and governance.

As Voucher owner, if you are concerned about the credit risk of your Voucher, we recommend you to redeem it as soon as possible by booking a trip with us. As soon as you have made a Booking, you can rest assured that all your pre-payments for your Tour, including the value of your Voucher that you use towards your payment, will be covered by our our Swiss Travel Security deposit guarantee insurance.

In other words, redeeming your Voucher for a Booking is the best way to protect your asset. And, of course, once you've been on that trip, the experience will be yours for a lifetime!