How does Fair Voyage insure my payments? | Fair Voyage


How does Fair Voyage insure my payments?

Fair Voyage insures all bookings and payments with the Swiss Travel Security (STS) travel funds assurance according to highest international standards. As a customer of Fair Voyage, the STS warranty guarantees you a complete refund of all payments and the return-trip for paid bookings in the event we would not deliver your trip to you, hassle-free.

The STS insurance protects all our customers globally, no matter your country of domicile, and for all our trips to any destination around the world.

As a travel agency duly registered and headquartered in Switzerland, Fair Voyage AG explicitly provides you this assurance for all bookings and payments made to us, including in case of no shows or insolvencies by any of our local operating partners or suppliers involved in delivering our services to you. You might also like to know that we have not yet had such an unfortunate event.

Be careful if you consider booking directly with a local company as no such assurance scheme exists yet in many of our destinations countries. Also be careful if booking via a platform that does not explicitly offer safe travel funds insurance, or an agency that outsources its responsibility to local suppliers. Always be sure to read the booking and payment terms carefully. A customary safe payment guarantee usually only refers to your card payment transaction. It does not automatically mean your funds are safe once paid.

Having safe travel funds insurance is a mandatory regulatory requirement for all travel agencies legally registered in Switzerland. Scroll down on the STS website to learn more about all your benefits and verify our membership here.