Terms & Conditions | Fair Voyage

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Terms & Conditions

Fair Voyage is a travel agency registered in Switzerland. We are a member of the Swiss Travel Association STAR and insured by Swiss Travel Security STS (see our listing at https://star.ch). The company is registered under the full name Fair Voyage AG at c/o Impact Hub Zurich Association, Sihlquai 131, 8005 Zurich (see our business registration at https://zefix.ch). Fair Voyage is operating the website FairVoyage.com and related channels (our Platform). Any references on this site or in this document in correspondence to "Fair Voyage", "FairVoyage.com", "us", "we", "our" or "ours" refer to Fair Voyage AG .

In providing our services as a travel agency and operating our Platform (our Services), Fair Voyage works with third party suppliers, service providers and subcontractors to provide our Services. This includes the operation of tours, activities or services in each of our destinations (Tours, each a Tour), which means that we subcontract and outsource all or part of our local tour operating services to such third party local suppliers, subcontractors or outfitting partners (Operators, each an Operator).

Depending on the nature of each Tour and destination, we may operate Tours locally in our own name, co-branded, or in the name of our local Operator partner. In any case, for any Tour bookings and payments made via Fair Voyage, which means that contracts are made directly between you and us, Fair Voyage is responsible to you for honouring any confirmed bookings and making available any Tours reserved through us, and you benefit from our Swiss Travel Security STS deposit guarantee insurance.

Should you purchase any additional services that you book and pay for outside of our Platform, including any local Tour upgrades or add-ons or equipment rentals that you pay for directly to a local Operator or other party, any such contracts are deemed to be made directly between you and such Operator or other party.

In addition to our general terms and conditions (Terms and Conditions), each Tour or Operator may have their own additional requirements or terms and conditions applicable to a Tour (Tour T&C), available in the booking section of the Tour or on reservation or booking request.

Contract

By using any information or services provided by Fair Voyage, including the FairVoyage.com or affiliated websites, you agree to be legally bound to the following Terms and Conditions, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not use our information or website or services. In all cases, the person making the booking shall be deemed to have accepted these Terms and Conditions on behalf of all the other person(s) included in their booking.

By reserving a Tour or making a payment to Fair Voyage, you further accept the applicable Tour T&C.

If you are an Operator, you also agree to our Terms of Business.

Inquiries, Bookings and Payments

None of the Tours or other information on FairVoyage.com or our other promotional channels constitutes an offer binding to us. They may or may not be available at the time of your inquiry or booking request. Any booking will always be subject to availability and payment, according to the process detailed below.

Inquiries

If you wish to inquire about a Tour or receive a tailor-made itinerary (Inquiry), please follow the steps via the "Craft My Trip" or "Inquire Now" button on our website or such other steps as we may provide to you via our messaging system, email, social media, or other channels. We aim to respond to you within 48 hours, but—depending on the nature of your Inquiry and other circumstances outside of our control—we may sometimes need up to five days to connect you with your best travel advisor.

As we use our custom-built messaging and automated email systems to connect you with your travel advisor and deliver important communications related to your Inquiry, please add message@fairvoyage.com and support@fairvoyage.com to your address book to help us get these emails into your inbox.

Non-Binding Reservations

Once you are satisfied with your tailor-made itinerary, have decided the Tour you would like to book together with your travel advisor, or when you see the option to "Reserve", you may request us to confirm your Tour price and availability. This constitutes a non-binding reservation, and no payment details are required (Reservation Request).

Please note, however, that the time period and feasibility of temporarily securing accommodations and other reservations, if possible at all, depends on each Tour, and can only be guaranteed after payment.

Binding Reservations or Bookings

If you wish to proceed with a binding reservation or booking, please inform your travel advisor who will finalize your trip details for you in your personal trip account and inform you once ready for payment. If you are satisfied with all details, you may then proceed with your binding reservation (Booking) by making a secure online payment from within your tailored trip account (or by making a payment using an alternative payment method provided by us to you), according to our Payment Schedule:

Payment Schedule

All Tours booked with Fair Voyage are subject to the payment schedule as set out below (Payment Schedule):

  • If your Booking is more than 60 days from the start of your Tour (local time): We require a deposit of usually 30% of the Tour price or such other amount as stated specifically for your Tour (Deposit) to confirm your Booking and make binding reservations, and
  • If you do not cancel your Booking up to 60 days prior to the start of your Tour (local time): The remaining Tour price balance (total Tour price less Deposit amount paid) is payable 60 days prior to the start of your Tour; or
  • If your Booking is within 60 days of the start of your Tour: the full Tour price is required to confirm your Booking.

Please note that Fair Voyage cannot control any fees that may be charged to you by your bank related to our collection or your transfer of payments, and we disclaim all liability in this regard.

Upon receipt of each of the Deposit and remaining Tour price payment, or full Tour price payment, we email you a payment confirmation (Payment Confirmation).

Confirmed Bookings

Upon receipt of your Deposit or full Tour price payment, your travel advisor will make every attempt to finally secure all reservations for you, and we will confirm your final reservations and booking by email as soon as possible (Booking Confirmation). Depending on your Tour, this may only take a few minutes, or sometimes up to five days.

In the rare case that we may not finally secure all reservations for you within five days, and you do not find a suitable alternative together with your travel advisor, we will issue you a full refund of your payment.

Your Booking is not confirmed until we have emailed you the Booking Confirmation and applicable first Payment Confirmation. Your booking further remains subject to your compliance with other applicable terms and conditions.

Your Personal Details

Once you have made your payment and we have confirmed your booking, you will receive an email with a link to complete all your personal details and preferences, as well as those of anyone included in your Booking, in your personal trip account. You may also invite others included in your Booking to join your personal trip account, so that they can directly complete their personal details and preferences. To help your travel advisor arrange a smooth and safe experience for you, please add your details at your earliest convenience, and make sure that all details of everyone traveling with you are completed well ahead of your Tour start date.

Payments on Arrival
For certain add-on services or purchases related to your Tour, you may have the option to pay on arrival . This may include equipment rentals, accommodation upgrades, purchases of food and beverages, or any other Tour upgrades or purchases required or desirable by you to participate in your Tour (Add-On Services, each an Add-On Service). For any such payments, please note that it is your responsibility to ensure that you bring a locally acceptable means of payment to secure your Add-On Service(s). Especially in developing countries and remote regions, please note that cash machines or credit card machines may not always be available, and—even if available—may not work due to machine outages or poor network connectivity. Furthermore, local banks may charge significant fees for cash withdrawal or card payments. We therefore strongly advise that you bring sufficient cash in a locally acceptable currency for all your intended payments locally.

Liability for other individuals in your booking

If your booking includes other individuals, you assume all liability also for those individuals. It is your responsibility to ensure that they have read these Terms and Conditions.

Currency

Unless specifically stated otherwise, rates on this site are in US dollars, which is usually also the currency for your payment.

Timezone

Please note that all dates and times indicated on FairVoyage.com refer to the timezone of the Tour location, unless specified otherwise.

Changes to Your Booking

If you would like to make changes to your confirmed booking, such as add additional services or items to your Tour, we will do our best to meet your requirements, subject to availability and feasibility. To allow us enough time to do so, please inform us at least 14 days prior to your Tour start of any desired changes. An administrative fee of US$100 (Change Fee) will be charged to process each change. For cancellations of your entire or parts of your Tour, please refer to our Cancellations and Refunds Policy. If you would like to cancel only individual services or items that were priced separately and have a total value of no more than US$100 (such as transfers, equipment rentals, or accommodation upgrades), we regret that we cannot refund such amounts as the Change Fee would exceed the value of the refund.

Changes to Your Itinerary

Your Tour itinerary was written to provide helpful information to you about your destination and activities, and to be representative of most Tours which follow the same itinerary or itinerary steps. Variations are possible at the discretion of your local guide and Operator to deliver the best possible experience to you within the constraints of your personal, group-specific, and external circumstances.

If you need to change your itinerary during your Tour (for example as might be required due to sickness, accident or personal emergencies), please note that you will need to pay us or your local Operator directly and immediately any additional costs incurred, such as for transfers, meals, or accommodation. No refunds can be made for those parts of your Tour that you will no longer be able to participate in.

Late Arrivals and Luggage Delays

When making your travel arrangements, please consider that flights or other transportation to your Tour start location might get delayed. Furthermore, it happens that luggage gets lost or displaced. Any such late arrivals may cause major problems for organized Tours. While we and your local Operator will make best efforts to help in such situations, you will need to pay us or your local Operator directly and immediately any additional costs incurred, such as for transportation or hiring of equipment.

When it is not possible to change your itinerary to accommodate late arrivals, you may not be able to participate in the Tour, and your Tour price will be forfeited. We therefore strongly recommend that you plan to arrive two to three days prior to the start of your Tour, and that you wear or carry in your hand luggage all essential items required for your Tour.

Cancellations and Refunds Policy

Unless stated differently for a Tour, the following terms and conditions apply to cancellations and/or refunds of your entire Tour or parts thereof:

  • All cancellations have to be submitted in written form, by sending an email to support@fairvoyage.com, stating: a) your first and last name, b) Tour start date, and c) reason for cancellation (collectively, the Cancellation Email).
  • (a): If your Cancellation Email reaches us more than 60 days prior to the start date, only your Deposit* will be forfeited.
  • (b): If your Cancellation Email reaches us 60-31 days prior to the start date, 50% of the total Tour price* will be forfeited. We will refund the refundable balance to your credit card or nominated bank account within a reasonable time period (please allow us at least 10 working days).
  • (c): If you cancel within 30 days of the start date, 100% of the total Tour price* will be forfeited.

*The Deposit and total Tour price refer to the amounts of the entire Tour or the part thereof that is subject to your cancellation. For example: IF you cancel a part of a Tour, whereby the entire Tour is priced at USD 10,000, you cancel a part of the Tour priced at USD 1,000, and you proceed with the remaining part of the Tour priced at USD 9,000, THEN the forfeited Deposit for the cancelled part of your Tour under point (a) amounts to USD 300 (30% of USD 1,000), 50% of the total Tour price that will be forfeited under point (b) amounts to USD 500, and the forfeited total Tour price under point (c) amounts to USD 1,000.

The Change Fee applies and will be deducted from any refunds.

In the unlikely event that we or one of our Operator partners cancels a Tour, you are in most cases entitled to a full refund of your Tour price that you have already paid, or we may offer you to apply those funds to another Tour. In the unlikely event of any disputes between you and your travel advisor or Operator that you cannot resolve directly, please also contact us at support@fairvoyage.com.

Please note that payment transaction fees such as credit card fees, bank fees and exchange rates may mean any amount refunded is different from the amount originally paid, particularly in instances where a currency exchange is involved. Fair Voyage has no control over any such fees or exchange rates and is unable to accept responsibility for any such discrepancies in refunded amounts.

For cancellations as a result of COVID-19, please refer to our Travel Insurance Policy terms and COVID-19 exceptions and clarifications.

Travel Insurance Policy

In the interest of your physical and financial safety, it is essential and mandatory for all bookings made via Fair Voyage that you and anyone included in your booking be covered by insurance before setting out on holiday.

Your travel insurance must cover:

  • Personal accident, medical expenses, loss of effects, repatriation costs and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience.
    • If you are undertaking a hazardous activity or travel to less accessible areas, your insurance must also cover this particular activity and emergency evacuations for your particular destination(s).
  • Risks of travel cancellations, delays, or quarantines, including all additional or nonrefundable expenses arising from such events.
    • It is advisable and mandatory for all bookings made via Fair Voyage that you take out travel cancellation insurance as soon as your booking is confirmed or you make any payments for your trip (including flights or other payments that you may not be making to us) to cover your nonrefundable costs in case of cancellations or changes to your trip.

Always read your insurance terms and conditions carefully, to ensure that your particular event will be covered. If in doubt, verify coverage for the particularities of your trip and possible events with your insurance company.

IMPORTANT: Verify that your insurance policy also covers known risks related to the COVID-19 pandemic.

Insurance included with credit cards is normally not sufficient for trips booked with Fair Voyage, due to limits on the maximum on insured amount, exception of potentially hazardous activities, exclusion of known risks related to the COVID-19 pandemic, and other customary limitations.

For your safety, all travelers booked via Fair Voyage must provide a copy of your insurance policy and emergency contact details before starting your trip, and you must carry your insurance details with you at all times during your trip.

By booking a Tour with Fair Voyage, you warrant that you have or will immediately take out adequate insurance coverage. Fair Voyage cannot accept any responsibility for financial loss or costs incurred by you that are outside of our control.

COVID-19 Exceptions and Clarifications

If you cannot travel as a result of new legally imposed quarantines, travel restrictions or flight cancellations resulting from COVID-19, and there was no travel insurance available for residents of your country and/or destination that you could have taken out to cover such risks, you will usually have the option to transfer your trip to a later date free of charge (subject to possible cost increase), or get a travel credit for another trip booked with us in future, or a full refund should we no longer be able to operate the trip for you.

These conditions vary depending on all local suppliers involved in operating your trip and are currently still subject to frequent change. If you would like to proceed with a booking, please contact us and we will advise you the specific conditions applicable for this trip at your time of booking.

If you cannot travel as a result of you or someone traveling with you being tested positive for COVID-19, or due to legally required self-quarantine because you have been in contact with someone who tested positive, such events must be covered by your travel insurance. Our standard Cancellations and Refunds Policy and Travel Insurance Policy apply.

Accuracy of Information

On FairVoyage.com and our other channels, we aim to publish accurate, up-to-date information regarding our travel services, destinations and Tours. This information is bound to change frequently and will not always be updated as quickly as we would like. We therefore cannot guarantee the accuracy of this information. You should make your own independent inquiries and use your own judgment to assess the accuracy of any information accessed through FairVoyage.com.

Fair Voyage accepts no responsibility for errors, inaccuracies or omissions of any information on our website(s). This also means that we accept no responsibility for any complaints as to any part of your Tour not being as described on FairVoyage.com. However, we will make every effort to correct quickly any errors brought to our attention.

Limitation of Liability

The responsibility of Fair Voyage AG as well as its employees, agents and representatives is strictly limited.

While we and our Operator partners will do our best to deliver a satisfactory Tour experience, ensure your personal safety as well as the safety of your belongings, as well as take necessary precautions in case of emergencies, unfortunate incidents are always a possibility and often beyond our control. We, including your local Operator and their staff, shall not be held liable to you for:

  • any accident, injury, or illness that may occur to you;
  • any loss, delay or damage to your luggage, equipment or personal belongings; any services booked by you with other service providers (such as insurance companies, rescue services, flights, etc.);
  • any services provided by other service providers which are beyond our control, including but not limited to: accommodation service providers, transportation service providers; authorities in charge of managing national parks, conservancies or other separately managed destinations (for example: rescue services and transportation; provision of campsites or other accommodation facilities, picnic sites, toilet facilities; services of park rangers or other personnel employed by such authorities, etc.);
  • any claims for compensation arising due to loss or damage caused by you to other persons, other person’s property, or property of an Operator during the Tour; any breach of obligations resulting from causes beyond their reasonable control including fire, natural disaster, civil strife, industrial dispute, strikes of employees, adverse weather conditions, traffic and any other events of force majeure that are outside of their control.

We do not warrant or represent that any Tour is suitable or fit for your purpose. You should not undertake any Tour unless you are medically able and properly trained.

Many of our Tours involve travel to isolated regions; strenuous and potentially hazardous activities (including, but not limited to, any activities in high altitudes, climbing and mountaineering, bicycle riding, or scuba diving); potentially hazardous traffic and means of transportation (including, but not limited to, roads with higher risk of accidents due to irresponsible traffic participants, or small charter planes) and potential exposure to wildlife. Therefore, these Tours may involve a significant amount of personal risk, including by way of example, personal accident, injury, disease, death, loss or damage of property, inconvenience, and discomfort. There may be no or limited access to emergency medical treatment or timely evacuation.

Furthermore, you know that many Tours require special equipment to protect your health and safety. Local Operators may or may not rent such equipment, which may or may not be suitable. You certify that you are familiar with the specific types of equipment and their requirements to undertake the Tour, and will make your own arrangements to have the necessary suitable equipment available during your Tour.

By booking a Tour with Fair Voyage, you agree, warrant and covenant that:

  • You assume all risks associated with your Tour as well as the effect of weather, traffic, and force majeure;
  • You will not hold Fair Voyage and its employees, agents, representatives, or Operator partners liable for any accident, injury, illness, death, costs, property damage, theft or personal loss; and
  • You release and discharge Fair Voyage, its representatives, agents, employees, and Operator partners from any and all claims suffered by you as a result of your participation in or traveling to or from any Tour.

Insofar as Fair Voyage is unable by law or by statute to exclude its liability, then you agree that our liability to you is limited to Fair Voyage providing the Tour (or a similar Tour) again to you.

Tour T&C

Please note that it is your responsibility to also read the Tour T&C and all the requirements applicable to your Tour carefully before making your booking and any payments. Should you not be able to locate the Tour T&C on the Tour page or have received them by email, please contact us. If you are not able to participate in a Tour because you do not meet the requirements (including, but not limited to, lack of: travel documents or visa, medical suitability, adequate proof of insurance, certificates or licenses, willingness to sign a liability waiver form), we regret that we cannot refund the Deposit or other full or partial Tour price payment made to us.

Unless explicitly stated otherwise in the Tour T&C, or if no further Tour T&C are explicitly confirmed to apply to your Tour, please note that the following applies to all Tours and Operators:

Accommodation

Accommodation is subject to availability at your time of booking and for your entire group. If not available, we may change your accommodation different from the one included in your itinerary or Booking Confirmation.

Price Increases

All price quotations are based on the current rates of park fees, VAT and other government taxes. Should any of these be increased or a new tax introduced (which is outside of our control or the control of any Operator), we regret that such increases will be added on to your final Tour price even if the trip has already been paid for. The final Tour price may thus be higher than the price confirmed in your Booking Confirmation, and you will need to pay the difference in order to participate in your Tour. Therefore, we strongly advise that you confirm with your insurance provider that your travel insurance will cover and protect you against such an unfortunate event.

Identity, Authority and Privacy

When you make an inquiry or register an account, you must use your real name and contact details. The use of pseudonyms is not permitted on Fair Voyage. If you register a company or other legal entity, you warrant and assure us that you have proper authorization to act in the name of the company or legal entity, respectively.

Fair Voyage will not accept bookings from persons less than 18 years of age. By making a booking request, you warrant and assure Fair Voyage that you are at least 18 years of age.

During the booking process, you will be required to provide personal information through our system, which we will share with our local Operator partners to enable them to provide the services requested by you. Depending on the nature of your Tour, you may also be required to provide a photo ID or passport to help us secure permits or make other booking arrangements for you. In exceptional cases, we may also request your photo ID to comply with anti-fraud or other compliance checks occasionally performed by our financial service providers. We do our utmost to protect your personal information. Please refer to our Privacy Policy for further details.

During your Tour, you must carry your photo ID or passport with you at all times, unless otherwise advised by your travel advisor or guide. You may need to show your photo ID locally at the start of your Tour to ensure that your identity matches your booking identity as well as throughout your Tour when checking in to accommodations, at entrance gates, for certain activities, in case of police check or otherwise. Your identity details must match the information that you have provided to us during your booking and in your personal trip account on FairVoyage.com. The same applies to any other individuals included in your booking.

No Entitlement

There is no entitlement to use FairVoyage.com. We withhold the right to delete accounts or information provided by you, including, but not limited to, if we deem you to have violated these Terms and Conditions, and to cease providing services to you at any point in time.

Severability

If any provision of these Terms and Conditions is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.

Contract Parties & Successors

These Terms and Conditions will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors and assigns.

Legal Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland. The parties submit to the exclusive jurisdiction of the courts of the canton of Zurich, Switzerland.

Amendments

Fair Voyage reserves the right to update or alter these Terms and Conditions at any time. Any amendment will be included here with immediate effect. You agree to be legally bound by the most up-to-date version available here or, for Bookings, the version available at your time of Booking.

Contact

If you have questions in regards to these Terms and Conditions, please contact us at support@fairvoyage.com.

Last updated: 25 November 2021