Valentina
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RESPONSIBLE TRAVEL
ACTIVITIES
ACCOMMODA
DRINKS & MEALS
GUIDING
SAFETY
EQUIPMENT
TRANSFERS & PORTERAGE
FEES & OTHER
The following items are excluded from your tour, unless specifically stated otherwise:
We have curated our partner and this itinerary for you on the basis of:
Sunway Safaris does not supply bottled drinking water. There is however clean drinkable water throughout Southern Africa. Tap water in most places is good to drink, and you can always ask your guide for advice if unsure. Each safari truck has a 150ltr water tank, which can be used for drinking. For those who are concerned about the water it is possible to purchase bottled water at own expense.
From an environmental point of view, we ask each client to consider how many plastic bottles they throw away. We suggest you either bring a water bottle from home, or buy a 1.5 ltr bottle of water at the start of the tour. You can then refill that water bottle from the truck or from tap. (if every Sunway client bought a 1 plastic bottle every day, we would use over 40,000 plastic bottles a year! So please help us by re-using your water bottle).
South Africa, like any many countries, has it’s problems but your guide knows the country intimately
and will endeavour to show you the best parts while looking after you. Be aware, but not paranoid, and you will have a great trip!
The minimum age for our guests is 12 years old, although we do occasionally make exceptions depending on the specific itinerary, the group make-up and sometimes during our low season. Please note that a child of 12-17 years will only be accepted for travel with an accompanying adult.
On some of our safaris we camp wild in remote areas and these campsites are not fenced, so it is possible for wild animals do enter the campsite. It is important that parents make sure that the children listen and follow the guide’s safety instructions. Parents are also required to supervise their children at all times so as not to affect the enjoyment of the tour for any other clients.
We, as Sunway, do not believe that age should be a determining factor on the enjoyment of life! Therefore we do not have an upper age limit.
But clients who are older than 65yrs are required to submit a doctor’s report stating that they are fit and healthy and that they will be able to undertake a safari that includes a moderate level of physical activity, some long driving days and some moderate day walks. This is not an onerus document, but rather an indication that the client is aware of the style of tour that they will be joining, and capable of participating in all activities on tour. We've found that we have many fit and healthy clients who are over 65 years of age, join Sunway trips, and put the younger clients to shame on the mountain walks!
This is an adventure tour, and as such please expect to get involved. Where there are porters, they’ll help you, otherwise you’ll need to carry your own bag. Included meals are all lodge or camp provided. If you have a particular interest, please let your safari leader know, and he/she will endeavour to make your journey more rewarding.
Anyone who is generally active and in good health should enjoy this trip.
If you are joining a camping trip, our tents have mosquito netting on the windows and door. Mosquitoes spend the heat of the day in shaded areas, so please remember to keep the mosquito net on the door closed during the day too, so that mosquitoes do not enter your tent. At night, you can sleep with the tent window flaps open, and the door rolled up, but remember to keep the mosquito net zipped closed. This will keep out the little biting things (like mosquitos) and the big biting things (like lion and hyena 😊).
On the accommodated safaris, if we visit a malaria area, or a place with mosquitoes, then the accommodation will have nets provided. In areas where there are low numbers of mosquitoes and/or no malaria, mosquito nets will not be provided. These include places such as Knysna, Hermanus, Cape Town, Swakopmund, Windhoek etc.
Please refer to your tour itinerary for your included meals. Good healthy meals make happy travelers. The tour leaders do all the shopping and meal planning for each group. He/she will always try to obtain fresh produce wherever possible. Each tour has 1 cool box / freezer for the meats and fresh produce only, and 1 cool box for drinks. We do cater for special dietary requirements. Please bring this to our attention at time of booking.
A rough idea of what meals can be expected:
Breakfast - Cereals and milk or bread/toast, jam and fruit with coffee and tea or the occasional cooked breakfast.
Lunch - Cheese, cold meats, fish, fruit, pasta salads and bread or rolls.
Dinner - Potjies (stews), braais (barbecue), stir fries, curries etc prepared on a wood fire or gas stove.
On several nights we visit local restaurants, which because of individual tastes, will be an own expense meal.
To check availability or get a customized itinerary and quote, please contact your local expert via the "INQUIRE NOW" button on the tour page. Please allow them up to 48 hours to get back.
For help finding your best local expert or for any technical questions, email us at support@fairvoyage.com.
Changes can be made easily until you've booked and paid for the Tour. Thereafter, while we will do our best to meet your change requirements, please note that any changes will subject to our Change Policy and Cancellation and Refund Policy.
For any changes processed and paid via Fair Voyage, we will need to charge an administrative Change Fee of US$100 to help us cover our administrative costs. Therefore, we strongly recommend that you review your Itinerary and Tour Inclusions carefully and let us know if you require any changes before you make your booking.
As soon as we've confirmed your availability, you can pay safely through the Fair Voyage platform. According to our Terms & Conditions, we require a Deposit of usually 30% (unless otherwise stated for this Tour) and full Tour price payment within 60 days of Tour start to confirm your booking.
For your security and peace of mind, all payments for bookings made to us are protected against default or non-delivery of services by the Swiss Travel Security (STS) traveller deposit insurance.
We also recommend you to take out travel cancellation insurance as soon as you've made your payment to protect any non-refundable amounts if you need to cancel your Tour, such as due to illness or new travel restrictions.
If you cannot travel as a result of new legally imposed quarantines, travel restrictions or flight cancellations resulting from COVID-19, you will have the option to transfer your trip to a later date free of charge (subject to cost increase), or get a travel credit for another trip booked with us in future, or a full refund should we no longer be able to operate the trip for you.
These conditions vary depending on all local suppliers involved in operating your trip and are currently still subject to frequent change. If you would like to proceed with a booking, please contact us and we will advice you the specific conditions applicable for this trip at your time of booking.
Mpumalanga, Swaziland and Zululand (ie: first week of tour) is a limited risk malaria area and prophylactics are recommended.
You will need a valid passport and visas for entry into Swaziland and re-entering South Africa. Please check the tour dossier for a more detailed list of visa requirements or consult with us.
YES. It is essential that you and anyone included in your booking are covered by insurance
before setting out on holiday. Your insurance must cover personal accidents, medical
expenses, loss of effects, repatriation costs, and all other expenses that might arise as a
result of loss, damage, injury, delay, or inconvenience. If you are undertaking a hazardous
activity, your insurance must also cover this particular activity.
Furthermore, your insurance must cover the risks of travel cancellations, delays, or quarantines, including all additional or nonrefundable expenses arising from such events. It is advisable that you take out travel cancellation insurance as soon as we have confirmed your booking to cover your nonrefundable costs in case of cancellation or
changes to your tour.
IMPORTANT: Verify that your insurance policy also covers known risks related to the COVID-19 pandemic.
Please note that insurance included with credit cards is normally NOT sufficient for Fair Voyage tours.
For your safety, all travelers booked via Fair Voyage must provide a copy of your insurance policy and emergency contact details.
Yes, Mastercard and Visa credit cards and debit cards are widely accepted throughout Southern Africa. American Express is not widely used in Southern Africa.
You’ll be able to use credit card to pay for most restaurant meals, and at most formal shops (although there may be a time delay in the check out queue.) Optional activities in Cape Town, Swakopmund, Maun and Livingstone can also be paid by credit card. More specific details available in the downloadable Sunway general information dossier.
Sunway includes all activities in the safari, as detailed in the itinerary. You will therefore not be spending lots of money on additional excursions like game drives, national park fees, bush walks etc - those are included as per your itinerary. There are on some routes, opportunities to do additional own expense activities, such as helicopter flights, white water rafting or canoeing etc - please refer to the optional activities page for wages (right hand menu).
You will need some cash to purchase snacks, drinks, perhaps local curios, and some restaurant meals. For meal expenses you should count the number of lunches and dinners not included in the specific itinerary and then work on about US$15 to US$25 for a sit down restaurant dinner (including a glass of wine or a beer), about US$6 to US$12 for a light lunch or take away. (local currency will be required, but as an indication we've shown US$). In most restaurants you will be able to pay buy credit card - Mastercard and Visa are widely accepted, but Diners Club is not.
Bottled water is approximately US$1.50 per liter and a can of beer or coke is roughly US$2.00.
If you budget on +/-US$ 25 per day, you will have ample cash available for out of pocket expenses. Please bear in mind that this daily budget, does not include the expenses of optional activities such as white water rafting, shark cage diving or helicopter flights etc. The prices for these optional extras can be found on our downloadable detailed tour dossier.
Tipping is often a major issue for clients, especially when it comes to tipping the guides that we sometimes use for various activities (e.g. game walks, polers in the Okavango Delta etc). Clients sometimes find it difficult to get a realistic value of the local currency and what it is worth in the local economy. We suggest that a tip of 1-3€ per client per ½ day activity, or the local currency equivalent, is acceptable.
Your two Sunway tour leaders also work extremely hard to ensure that your safari runs smoothly and that all the clients on tour are happy. They are more often than not in bed last and up first, do most of the cooking and also give as much information to the clients about the areas that are visited and of course flora and fauna. We suggest that a tip of 2–5€ per client per day per tour leader is reasonable. A general procedure for tipping the guides, is for the group to collect the guides tips, and place in 2 separate envelopes for each of the tour leaders.
As in all cases with tipping, the final decision of the amount tipped is up to the individual. It is up to you to decide if you thought the service was poor, or exceptional, and the amount tipped should reflect that. The amounts quoted above are guidelines for you to get an idea of what to tip.
All details are covered in our general tour briefing (provided upon request) but the basics are: - comfortable clothes for warm days and cool evenings, walking shoes, a raincoat, hat and sunglasses, swimsuit, a small pair of binoculars also comes in very handy and most importantly - a sense of adventure!
Please pack to a limit of 12kgs in a soft sports tog bag. Also bring a daypack for walks and keeping in the vehicle. On the Accommodated Adventures & Classic Journeys, all bedding is provided, and you will not be required to bring a sleeping bag or pillow.
At most accommodation establishments, towels will be provided, but it is always a good idea to bring a small travel towel for the beach or swimming pool. If you are traveling on a tour that visits the Okavango Delta please make sure to bring a small towel with you as there are no towels supplied.
When going on safari, it's best to pack light using soft-sided travel bags that you can carry easily. Hard-case suitcase and trolleys may not fit easily into safari vehicles and may get damaged on dirt/gravel pathways in the African bush. You can always wash clothes if you are going on a longer trip.
Bring sturdy clothes and equipment that can withstand a rough journey on bumpy roads. Avoid white and very light colors, as the dust from the African bush is likely to make your clothes look gray. Natural colors such as brown and khaki are ideal.
The sun can be very intense, so make sure to bring appropriate sun protection. At sunset, however, temperatures usually drop significantly, so you'll also need a warm change of clothes.
Specifically, we recommend you to bring the following items. Please adjust the number of individual items of clothing to the duration of your safari and be sure to add any items of a personal nature that you might need.
If you are joining a camping trip, you will need to bring your own sleeping bag (and small camp pillow) and a towel. Should you not have, or do not want to buy a sleeping bag, you can rent a sleeping bag and camp pillow from the Sunway office for Euro 1 per sleeping bag per day on tour. Please book this at the time of booking.
On the Accommodated Adventures & Classic Journeys, all bedding is provided, and you will not be required to bring a sleeping bag or pillow. At most accommodation establishments, towels will be provided, but it is always a good idea to bring a small travel towel for the beach or swimming pool. If you are traveling on a tour that visits the Okavango Delta please make sure to bring a small towel with you as there are no towels supplied.
Due to space and weight limitations within each safari vehicle, luggage should be kept to a maximum of 12kgs per person (excluding camera equipment / day bag). The bag should be of a soft sided duffel bag / back pack design – no hard cases or hard sided bags will be accepted. While many people feel that they will need their full quota of 20kgs, people quickly realise that they have packed far too much.
Please keep valuables with you during your travels and do not place them in your checked luggage. Upon arrival, you may also store them in a safe with the front desk of your hotel.
It’s best to secure all bags that you do not carry with you with a padlock in order to prevent theft. This includes your checked luggage during your flights, any bags you leave at your hotel, as well as any bags that you leave with your driver, guide, or porters. We regret that we are unable to accept any liability for any items lost or stolen.
We recommend you to carry with you enough masks and hand sanitisers to protect yourself and others in your party from Covid-19. However, since recommendations often change, we strongly advise you to check the WHO Covid-19 travel advice page for more information.
Easy, secure, and responsive We used Fair Voyage to book our Kilimanjaro Hike and 2 Day Safari. If you are like me, you probably googled and contacted 20+ companies trying to find the right fit. My initial contact with Fair Voyage was with Alex. The responsiveness and level of detail stood out immediately. We started the booking process 20 months prior to the trip and when I said we would make our decision in 6 months, I wasn't pestered with continuous emails. 6 months came and went, and I received a follow up email on if I was still interested with moving forward. ... read moreWe used Fair Voyage to book our Kilimanjaro Hike and 2 Day Safari. If you are like me, you probably googled and contacted 20+ companies trying to find the right fit. My initial contact with Fair Voyage was with Alex. The responsiveness and level of detail stood out immediately. We started the booking process 20 months prior to the trip and when I said we would make our decision in 6 months, I wasn't pestered with continuous emails. 6 months came and went, and I received a follow up email on if I was still interested with moving forward.
I was passed on from Alex to Valentina, who was equally helpful and responsive. I was impressed with the professionalism and level of concern as we navigated in the COVID-19 crisis. In the end we decided to follow through with our trip and were 100% happy with the local operators Fair Voyage paired us with.
Fair Voyage uses a built in website platform to collect payment and traveler details. Compared to some other companies I saw, this platform felt very safe and secure, along with being easy to use. I had no worries about entering my payment information and was comfortable through the whole process. It also allowed us to communicate directly with our local operator, while Fair Voyage is able to monitor and assure we are being taken care of!
If you are looking to book a wonderful vacation with people who care and focus on sustainable tourism and ethical treatment for operators; you will not find a better company than Fair Voyage!
Thank you so much Alex and Valentia, for everything!! read less
Great Company! Fair Voyage was great to work with when planning our Amboseli safari and Kilimanjaro Climb. Valentina was so helpful providing recommendations as we customized our itinerary. She helped us find a local operator that could guide us the whole time across both Kenya and Tanzania. The guides were friendly and took great care of us. The food on the mountain was delicious, to our surprise. And we love the company's focus on sustainable tourism and enduring porters are treated ethically
Amazing planning, communication, and comfort from start to finish We worked with Alex at Fair Voyage to plan our trip to Tanzania and had an amazing time. She was always quick to respond, flexible when it came to making adjustments to the trip or schedule, and helpful in getting us the best deals while still ensuring an ethical and safe adventure.
Fair Voyage coordinated all of our accommodations and, while we were working on a budget, we were always amazed at how great each place we stayed at was. We did a seven-day Kilimanjaro trek (Rongai Route, which I highly recommend) and a five-day safari afterward. Both adventures were... read moreWe worked with Alex at Fair Voyage to plan our trip to Tanzania and had an amazing time. She was always quick to respond, flexible when it came to making adjustments to the trip or schedule, and helpful in getting us the best deals while still ensuring an ethical and safe adventure.
Fair Voyage coordinated all of our accommodations and, while we were working on a budget, we were always amazed at how great each place we stayed at was. We did a seven-day Kilimanjaro trek (Rongai Route, which I highly recommend) and a five-day safari afterward. Both adventures were successful and everything we hoped for.
I was skeptical of making payments to an international company for a trip in Africa, but the payment portal provided by Fair Voyage was reputable and easy-to-understand. It also allowed us to pay for portions of the trip at different times.
Fair Voyage’s approach at making sure the porters and guides you work with are treated in an ethical and responsible manner made us rest easy knowing that we picked the right company. I would highly recommend working with Fair Voyage (and particularly Alex) for your trip to Tanzania! read less
It was amazing! We were very happy with our tour to the peak of Kilimanjaro. All four of us made it to the top and that is because of our guides. Joshua and Babu were encouraging and helpful the entire trip. They helped us believe we would make it to Uhuru Peak – and we did!
The excellent service provided by our guide Joshua made an incredibly challenging journey very successful. There is no way our group would have made it to the summit without the expertise, knowledge, and professionalism of the entire crew of guides, cooks and porters. They made sure we were happy, healthy, and never hungry. I would highly recommend this crew and company for other people looking to check this amazing bucket list item off your list. It's a once-in-a-lifetime experience that I promise you will never forget.
Experience + genuine care = perfect! From the start -- perusing the website -- to the post-climb check-ins, everything with Fair Voyage was perfect! ...and that's just from my perspective as a hiker. Knowing that care is also extended to the porters and the environment is also crucial for me. I can't wait to book another trip with Fair Voyage!
It’s a good way to connect with local operators and ensure you are safe and that the staff on your tour are treated well. Extremely knowledgeable, well organized and well prepared. Health and safety was always the top priority in conversations.
Tanzania Kili hike and safari Just returned from 2 weeks in Tanzania---8 day Lemosho route for the Kili climb and four day photo sarafi in Tarangire, Serengeti, and Ngorongoro. The entire trip was exceptional! From the professionalism of Fair Voyage to the people (fellow hikers, guides, porters), food, accommodations, etc. I could not be more pleased with our experience! Thank you Fair Voyage!!
When we looked at the KPAP list many of the local companies had great reviews but very little information about routes, prices, etc on their websites so it was hard to compare. Many Western operators had lots of info on their websites but much higher prices for basically the same trip. Fair Voyage seemed to give us the best of both worlds.
I could not thank you enough for the organization of this wonderful trip. My guides did an amazing job that made us feel safe all through the climbs. We did enjoyed our time on both Meru and Kilimanjaro. We are very happy to have summited both mountains but it is the whole experience with the guides and the porters that made it so special. We hope that by booking with a fair operator that we were able to make a difference for them.
Because Fair Voyage is an independent agency that do business only with local operators who subscribe to the... read moreI could not thank you enough for the organization of this wonderful trip. My guides did an amazing job that made us feel safe all through the climbs. We did enjoyed our time on both Meru and Kilimanjaro. We are very happy to have summited both mountains but it is the whole experience with the guides and the porters that made it so special. We hope that by booking with a fair operator that we were able to make a difference for them.
Because Fair Voyage is an independent agency that do business only with local operators who subscribe to the fair treatment of carriers and whose quality standards are high, you know that booking through Fair Voyage will allow you to have a safe trip. You also have the certainty that you will get the lowest possible price since Fair Voyage represents a large number of potential travelers for local agencies.
In addition, because they are not affiliated with a specific operator, Fair Voyage is able to offer a more personalized approach and give unbiased advice when choosing a route.
In case of problems with the local operator, it is reassuring to know that Fair Voyage will be there to represent our best interest. Finally being able to send our funds to Switzerland rather than Africa to pay for our trip also represents additional security. read less
Amazing Trip to Tanzania, would definetly book again! I went on a 5-day safari to northern Tanzania in Febuary and it was a wonderful experience. Our guide and driver was very nice and was happy to answer all our questions about the animals. The accomodations are unique and comfortable, the staff was always helpful, very tasty food.
Amazing Staff & Service My friend and I had been planning to climb Kili for a few years and we finally did it in October 2018 with Fair Voyage. When we first started our research for a tour operator, it quickly became a daunting experience - there were a lot of options out there! One thing we learned was that we should only go with operators that follow fair porter practices. This search for an ethical climb is what led us to Fair Voyage. We reached out to Fair Voyage staff and they immediately responded to us (thank you Alex!) and walked... read moreMy friend and I had been planning to climb Kili for a few years and we finally did it in October 2018 with Fair Voyage. When we first started our research for a tour operator, it quickly became a daunting experience - there were a lot of options out there! One thing we learned was that we should only go with operators that follow fair porter practices. This search for an ethical climb is what led us to Fair Voyage. We reached out to Fair Voyage staff and they immediately responded to us (thank you Alex!) and walked us through our options (private tour/package options with Zanzibar etc.). Over the course of a few days, we exchanged several emails to narrow down dates/route and other details. I really appreciated their responsiveness and transparency. They were clear about the budget constraints, cost breakdowns and terms & conditions for cancellation policies. The payment experience via Fair Voyage was seamless - we were able to pay online with our US credit cards without any hassle. We also had the option to pay a portion upfront (30% deposit) and the rest later. Although we didn't end up booking Safari/Zanzibar with them, in retrospect I wish we had. Fair Voyage also connected us directly with the local tour operator company who were equally responsive and very helpful in accommodating for our needs. Before the trip, we received a full detailed itinerary with a breakdown of... My friend and I had been planning to climb Kili for a few years and we finally did it in October 2018 with Fair Voyage.
When we first started our research for a tour operator, it quickly became a daunting experience - there were a lot of options out there! One thing we learned was that we should only go with operators that follow fair porter practices. This search for an ethical climb is what led us to Fair Voyage. We reached out to Fair Voyage staff and they immediately responded to us (thank you Alex!) and walked us through our options (private tour/package options with Zanzibar etc.). Over the course of a few days, we exchanged several emails to narrow down dates/route and other details. I really appreciated their responsiveness and transparency. They were clear about the budget constraints, cost breakdowns and terms & conditions for cancellation policies. The payment experience via Fair Voyage was seamless - we were able to pay online with our US credit cards without any hassle. We also had the option to pay a portion upfront (30% deposit) and the rest later. Although we didn't end up booking Safari/Zanzibar with them, in retrospect I wish we had.
Fair Voyage also connected us directly with the local tour operator company who were equally responsive and very helpful in accommodating for our needs. Before the trip, we received a full detailed itinerary with a breakdown of what to expect each day and the recommended gear list and rental options. Our climb itself was great - thanks to the team of guides and porters who took care of us like family out there.
Fair Voyage reached out to us after our climb to congratulate us! They really care about their work and ensuring their customers are happy. All in all, a great experience! You're in safe hands 🙂
Asante Sana Fair Voyage! More read less
Such a wonderful experience! Such a perfect experience. Would highly recommend to anyone wanting to hike Kilimanjaro! I liked everything! The guides, the rest of the crew, the food was amazing and the rest of my hiking group was wonderful!
Professional, Kind, and Seamless Coordination Fair Voyage coordinated our Kilimanjaro trek and safari, and we had an outstanding experience with them from start to finish. At the proposal stage, they quickly provided us with a proposed itinerary for a safari and Kilimanjaro trek that not only included a list of dates and activities, but also included the names of the safari lodges, little pictures of what we would see, and descriptions of what we would be doing each day, so that we could really imagine how the trip would be. We were considering a few different options for dates, and the order of our... read moreFair Voyage coordinated our Kilimanjaro trek and safari, and we had an outstanding experience with them from start to finish. At the proposal stage, they quickly provided us with a proposed itinerary for a safari and Kilimanjaro trek that not only included a list of dates and activities, but also included the names of the safari lodges, little pictures of what we would see, and descriptions of what we would be doing each day, so that we could really imagine how the trip would be. We were considering a few different options for dates, and the order of our safari and trek, and FV helped us to play around with some of the dates to find the best itinerary to work with our schedule. Once we confirmed our schedule, FV connected us with the local operator and made sure that we received all of the information we needed. Alexandra at FV was very responsive and friendly, and answered all of the random questions that popped up. FV also made the payment process very simple, easy, and stress-free. It is difficult to plan a safari/Kilimanjaro trip, as it seems like there are infinite options and possibilities in terms of local operators. It was really wonderful to be able to rely on FV to help us find the best guides and accommodations, and to know that we were supporting businesses with a commitment to environmental sustainability and ethical treatment of employees. We would highly recommend them to anyone! read less
A great company to help find responsible tour operators Choosing a Kilimanjaro tour company is no easy task. Fair Voyage was my partner during the entire process. They helped me find a responsible company that fit within my budget. They also helped by providing lots of supplemental info like a packing list, visa info, etc. As a budget solo traveler, I was given 5 star service.
Great Kili Climb with Responsible Operator Alexandra helped me plan a successful tour and summit of Kilimanjaro. She was patient in walking me through all my options and always responsive despite our time zone difference and the last minute nature of my trip. If you want to make sure you are going with a KPAP operator, Fair Voyage makes it easy. I highly recommend their services.
Great experience with Fair Voyage! I came across Fair Voyage in my search for an ethical Kilimanjaro climb and they were able to connect me to a fantastic local tour company. They also provided all material necessary for a smooth climb and the experience was incredibly positive. Alex was extremely helpful as well! Definitely recommend you book through Fair Voyage!
Amazing Staff & Service! My friend and I had been planning to climb Kili for a few years and we finally did it in October 2018 with Fair Voyage.
When we first started our research for a tour operator, it quickly became a daunting experience - there were a lot of options out there! One thing we learned was that we should only go with operators that follow fair porter practices. This search for an ethical climb is what led us to Fair Voyage. We reached out to Fair Voyage staff and they immediately responded to us (thank you Alex!) and walked us through... read moreMy friend and I had been planning to climb Kili for a few years and we finally did it in October 2018 with Fair Voyage.
When we first started our research for a tour operator, it quickly became a daunting experience - there were a lot of options out there! One thing we learned was that we should only go with operators that follow fair porter practices. This search for an ethical climb is what led us to Fair Voyage. We reached out to Fair Voyage staff and they immediately responded to us (thank you Alex!) and walked us through our options (private tour/package options with Zanzibar etc.). Over the course of a few days, we exchanged several emails to narrow down dates/route and other details. I really appreciated their responsiveness and transparency. They were clear about the budget constraints, cost breakdowns and terms & conditions for cancellation policies. The payment experience via Fair Voyage was seamless - we were able to pay online with our US credit cards without any hassle. We also had the option to pay a portion upfront (30% deposit) and the rest later. Although we didn't end up booking Safari/Zanzibar with them, in retrospect I wish we had.
Fair Voyage also connected us directly with the local tour operator company (in our case, Pristine Trails) who were equally responsive and very helpful in accommodating for our needs. Before the trip, we received a full detailed itinerary with a breakdown of what to expect each day and the recommended gear list and rental options. Our climb itself was great - thanks to the team of guides and porters who took care of us like family out there.
Fair Voyage reached out to us after our climb to congratulate us! They really care about their work and ensuring their customers are happy. All in all, a great experience! You're in safe hands 🙂
Asante Sana Fair Voyage! read less
I love Africa and I know that if I were to go there again for a trip, I would only consult Fair Voyage to ensure that my journey will be awesome, unforgettable and, above all, sustainable. I hope I’ll have another opportunity and that other destinations will be available as well. Keep up the great work!
I would highly recommend Fair Voyage, this is because I was with Alex in my home country and loved the attention she gave to details of the treatment of Mt kenya climb Crew and her concern for environmental conservation. Her platform makes it easy to choose between options which companies to contract when planning for holiday to Africa.
I had a wonderful experience and I very much enjoyed the service provided . . . The guides, porters, cooks, and the rest of the team were great and were instrumental in helping me reach the summit:)
The team was very professional. The daily briefings were informative and detailed. We had all the support we needed for a successful summit. The cook was amazing and catered to our vegetarian needs.
Better than expected . . . experienced team . . . friendly and knowledgeable . . . felt safe the whole way . . . great equipment . . .
Having met Alex on a bicycle trip across Africa, I was really inspired by her passion and commitment to provide a platform that allows others to arrange ethical and conscious travel. Fair Voyage is a top notch organisation with an amazing mission, and I look forward to arranging my next trip with them!
Very well organised, great local partnership [translated from German: “Sehr gut organisiert, sehr tolle lokale Partnerschaft”]
Everything was perfect. Great patient guide
The climb was fantastic, and I made it to the top! Everything you had organized worked out well, thanks so much again.
Very reassuring service. I did not get the first confirmation email, but Alex followed up with a personal email and was helpful during our communications. Very pleased.
Fair Voyage is a travel agency registered in Switzerland. We are a member of the Swiss Travel Association STAR and insured by Swiss Travel Security STS (see our listing at https://star.ch). The company is registered under the full name Fair Voyage AG at c/o Impact Hub Zurich Association, Sihlquai 131, 8005 Zurich (see our business registration at https://zefix.ch). Fair Voyage is operating the website FairVoyage.com and related channels. Any references on this site or in this document in correspondence to "Fair Voyage", "FairVoyage.com", "us", "we", "our" or "ours" refer to Fair Voyage AG .
Fair Voyage does not organize its own tours or activities but represents tour operators, activity organizers and other service providers (Operators, each an Operator) to promote and facilitate the sale of the tours, activities or services (Tours, each a Tour) that they organize and operate. We operate this online platform at FairVoyage.com and related websites or applications to connect responsible Operators with travellers (our Services), in consideration for which we collect a fee only from Operators (not from travellers).
Any contracts for Tours are to be made directly between you and the Operator. Fair Voyage is not able to influence or control any Operator or Tour. The Operators, not Fair Voyage, are solely responsible for honouring any confirmed bookings and making available any Tours reserved through us.
In addition to our terms and conditions (Terms and Conditions), each Operator may have their own additional requirements or terms and conditions applicable to a Tour (Operator T&C), available in the booking section of the Tour or on reservation or booking request.
By using any information or services provided by Fair Voyage, including the FairVoyage.com or affiliated websites, you agree to be legally bound to the following Terms and Conditions, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not use our information or website or services. In all cases, the person making the booking shall be deemed to have accepted these Terms and Conditions on behalf of all the other person(s) included in their booking.
By reserving a Tour through Fair Voyage, you further accept the applicable Operator T&C of the Operator providing your Tour. If you are an Operator, you also agree to our Terms of Business.
All Tours are organized and operated by Operators. They may or may not be available at the time of your booking request. None of the Tours or other information on FairVoyage.com or our other promotional channels constitutes an offer binding to us. Any booking will always be subject to availability.
Reservation or Booking Request
If you wish to make a reservation or booking for a Tour, please follow the steps via the "Reserve Now" or "Book Now" button on our website or such other steps as we may provide to you via our chat bot, email, social media, or other channels. When you see the option to "Reserve", this means that you may submit a non-binding reservation request to confirm your Tour price and availability. To do so, no payment details are required (Reservation Request). When you see the option to "Book", this means that you may directly submit a binding booking request which will automatically lead to a confirmed booking, subject to the process outlined below. To do so, payment details are required (Booking Request).
Reservation or Booking Confirmation
Once we receive your Reservation Request or Booking Request for a Tour, the Operator will be requested to confirm availability normally within 48 hours (or as soon as possible thereafter in case of weekends or public holidays). You will receive a reservation or booking confirmation by email (Reservation Confirmation or Booking Confirmation) from us on behalf of the Operator (including the Operator's name and contact details), or the reservation or booking will be cancelled automatically if the Operator does not confirm availability within the defined time period. As we may use our automated email and messaging system to deliver your confirmation or other important communications related to your Booking Request, please add booking@email.fairvoyage.com to your address book to help us get these emails into your inbox.
Payment Schedule
The Tour price payment schedule as set out below (Payment Schedule) is the same for all Tours, independent whether initiated by you via a Reservation Request or a Booking Request. The process of when you submit your payment details and when your booking becomes binding for you differs between a Reservation Request and Booking Request as follows: (a) When you submit a Reservation Request and consequently receive a Reservation Confirmation, you will be required to make the payment as per the Payment Schedule usually within 72 hours (unless otherwise stated) if – and only if – you wish to proceed with the booking. We will then email you a Booking Confirmation. If we do not receive your payment within the stipulated timeline, your reservation will be cancelled automatically. (b) When you submit a Booking Request, you agree that we may pre-authorize a charge on your credit card, bank card, bank account or other payment account (each a Payment Account) provided by you up to the amount of the Tour price at the time of your Booking Request. You further agree that we may charge your Payment Account if the Operator confirms availability within 120 hours (5 days) of your Booking Request according to the Payment Schedule.
Payment Schedule:
In the case of a Booking Request: If an Operator has already pre-confirmed the availability of a Tour, we may charge your Payment Account immediately during checkout at the time of your Booking Request. When we provide you the option to make a payment by bank transfer, we will normally only charge your credit card if we have not received the due amount (1) day prior to the above due dates. Any double charges due to delays in processing times, such as bank holidays, will be refunded.
Please note that Fair Voyage cannot control any fees that may be charged to you by your bank related to our collection or your transfer of payments, and we disclaim all liability in this regard.
Payment Confirmation and Confirmed Bookings
Upon receipt of each of the Deposit and remaining Tour price payment, or full Tour price payment, we email you a payment confirmation (Payment Confirmation). Your booking is not confirmed until we have emailed you the Booking Confirmation and applicable first Payment Confirmation. Your booking further remains subject to your compliance with other applicable terms and conditions.
Payments on Arrival
For certain add-on services or purchases related to your Tour, you may have the option to pay on arrival . This may include equipment rentals, accommodation upgrades, purchases of food and beverages, or any other Tour upgrades or purchases required or desirable by you to participate in your Tour (Add-On Services, each an Add-On Service). For any such payments, please note that it is your responsibility to ensure that you bring a locally acceptable means of payment to secure your Add-On Service(s). Especially in developing countries and remote regions, please note that cash machines or credit card machines may not always be available, and – even if available – may not work due to machine outages or poor network connectivity. Furthermore, local banks may charge significant fees for cash withdrawal or card payments. We therefore strongly advice that you bring sufficient cash in a locally acceptable currency for all your intended payments locally.
Liability for other individuals in your booking
If your booking includes other individuals, you assume all liability also for those individuals. It is your responsibility to ensure that they have read these Terms and Conditions.
Currency
Unless specifically stated otherwise, rates on this site are in US dollars, which is usually also the currency for your payment.
Timezone
Please note that all dates and times indicated on FairVoyage.com refer to the timezone of the Tour location, unless specified otherwise.
If you would like to make changes to your confirmed booking, such as add additional services or items to your Tour, we and your local Tour Operator will do our best to meet your requirements, subject to availability and feasibility. Please inform us at least 14 days prior to your Tour start of any desired changes. An administrative fee of US$100 (Change Fee) will be charged to process each change. For Tour cancellations, please refer to our Cancellations and Refunds Policy. If you would like to cancel only individual services or items that were priced separately (such as transfers, equipment rentals, additional accommodation or accommodation upgrades), we regret that we cannot refund such amounts.
Your Tour itinerary was written to provide helpful information to you about your destination and activities, and to be representative of most Tours which follow the same itinerary of itinerary steps. Variations are possible at the discretion of your local guide and Tour Operator to deliver the best possible experience to you within the constraints of external, group-specific and your personal circumstances.
If you need to change your itinerary during your Tour (for example as might be required due to sickness, accident or personal emergencies), please note that you will need to pay your local Operator directly and immediately any additional costs incurred, such as for transfers, meals, or accommodation. No refunds can be made for those parts of your Tour that you will no longer be able to participate in.
When making your travel arrangements, please consider that flights or other transportation to your Tour start location might get delayed. Furthermore, it happens that luggage gets lost or displaced. Any such late arrivals may cause major problems for organized Tours. While your Operator will make best efforts to help in such situations, you will need to pay your local Operator directly & immediately any additional costs incurred, such as for transportation or hiring of equipment. When it is not possible to change your itinerary to accommodate late arrivals, you may not be able to participate in the Tour, and your Tour price will be forfeited. We therefore strongly recommend that you plan to arrive two to three days prior to the start of your Tour, and that you wear or carry in your hand luggage all essential items required for your Tour.
Unless stated differently for a Tour, the following terms and conditions apply to cancellations and/or refunds:
The Change Fee applies and will be deducted from any refunds.
In the unlikely event that an Operator cancels a Tour, you are in most cases entitled to a full refund of your Tour price that you have already paid, or your Operator may offer you to apply those funds to another Tour operated by them, all of which is subject to the Operator T&C. We will also assist you in rebooking your Tour with another provider, where possible. In the unlikely event that a Tour Operator cancels a confirmed booking and the cancellation information comes solely from them and not in addition from us, please contact us at support@fairvoyage.com. Furthermore, in the unlikely event of any disputes between you and your Tour Operator that you cannot resolve directly, please also contact us at support@fairvoyage.com.
Please note that payment transaction fees such as credit card fees, bank fees and exchange rates may mean any amount refunded is different from the amount originally paid, particularly in instances where a currency exchange is involved. Fair Voyage has no control over any such fees or exchange rates and is unable to accept responsibility for any such discrepancies in refunded amounts.
If you cannot travel as a result of new legally imposed quarantines, travel restrictions or flight cancellations resulting from COVID-19, you will have the option to transfer your trip to a later date free of charge (subject to cost increase), or get a travel credit for another trip booked with us in future, or a full refund should we no longer be able to operate the trip for you.
These conditions vary depending on all local suppliers involved in operating your trip and are currently still subject to frequent change. If you would like to proceed with a booking, please contact us and we will advice you the specific conditions applicable for this trip at your time of booking.
For bookings made until April 2020: If you can no longer travel due to legally imposed quarantines or travel restrictions resulting from COVID-19, we will do our upmost to help you receive your money back or postpone your trip free of charge (subject to availability, cost increases and agreement by your local travel service providers). Depending on the nature of your trip, non-refundable amounts are being used to secure local park permits, accommodations and other non-refundable costs incurred locally to make local reservations and travel arrangements for your trip. If we cannot recover such payments once made by us to your Tour Operator, or indirectly once made by your Tour Operator to make your local travel arrangements, we regret that we will not be able to refund your non-refundable payments made to us. The Change Fee and transaction costs apply.
It is essential and mandatory for all bookings made via Fair Voyage that you and anyone included in your booking be covered by insurance before setting out on holiday. This insurance must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience. If you are undertaking a hazardous activity, your insurance must also cover this particular activity. Please ensure that the insurer is aware of the type of Tour to be undertaken.
You must also take out adequate travel cancellation insurance as soon as we have confirmed your booking, to cover your non-refundable costs in case of cancellations or changes to your Tour. Please always read your insurance terms and conditions carefully, to ensure that your particular event will be covered.
Your Operator may require proof of travel insurance before allowing you to participate in their Tour that involve hazardous activities. It is your responsibility to provide the necessary proof of insurance.
By booking a Tour via Fair Voyage, you warrant that you have adequate insurance coverage. Fair Voyage cannot accept any responsibility for financial loss or costs incurred by you that are outside of our control.
On FairVoyage.com and our other channels, we aim to publish accurate, up-to-date information regarding Tours and Operators. This information is almost always supplied by the respective Operator. It is bound to change frequently and will not always be updated as quickly as we would like. We therefore cannot guarantee the accuracy of this information. You should make your own independent enquiries with the Operator and other third parties and use your own judgment to assess the accuracy of any information accessed through FairVoyage.com.
Fair Voyage accepts no responsibility for errors, inaccuracies or omissions of any information on our website(s). This also means that we accept no responsibility for any complaints as to any part of your Tour not being as described on FairVoyage.com. However, we will make every effort to correct quickly any errors brought to our attention.
The responsibility of Fair Voyage AG as well as its employees, agents and representatives is strictly limited. Fair Voyage does not organize its own Tours and as such assumes no liability for any act or omission on the part of the Operator or any other company or individual involved in carrying out the arrangements of the Tour. Fair Voyage is not responsible for the willful or negligent acts and/or omissions of these suppliers or their employees, agents, servants or representatives including, without limitation, their failure to deliver or their partial or inadequate delivery of services.
Fair Voyage does not warrant or represent that any Tour is suitable or fit for your purpose. You should not undertake any of these Tours unless you are medically able and properly trained.
You know that Tours presented herein involve travel to isolated regions; strenuous and potentially hazardous activities (including, but not limited to, any activities in high altitudes, climbing and mountaineering, bicycle riding, or scuba diving); potentially hazardous traffic and means of transportation (including, but not limited to, roads with higher risk of accidents due to irresponsible traffic participants, or small charter planes) and potential exposure to wildlife. Therefore, these Tours may involve a significant amount of personal risk, including by way of example, personal accident, injury, disease, death, loss or damage of property, inconvenience, and discomfort. There may be no or limited access to emergency medical treatment or timely evacuation.
Furthermore, you know that many Tours require special equipment to protect your health and safety. Operators may or may not rent such equipment, which may or may not be suitable. You certify that you are familiar with the specific types of equipment and their requirements to undertake the Tour, and will make your own arrangements to have the necessary suitable equipment available during your Tour.
By submitting a booking request through FairVoyage.com, you agree, warrant and covenant that:
Insofar as Fair Voyage is unable by law or by statute to exclude its liability, then you agree that our liability to you is limited to Fair Voyage providing the Tour (or a similar Tour) again to you.
Please note that it is your responsibility to also read the Operator T&C and all the requirements applicable to your Tour carefully before making your booking and any payments. Should you not be able to locate the Operator T&C on the Tour page or have received them by email, please contact us. If you are not able to participate in a Tour because you do not meet the requirements (including, but not limited to, lack of: travel documents or visa, medical suitability, adequate proof of insurance, certificates or licenses, willingness to sign a liability waiver form), we regret that we cannot refund the Deposit or other full or partial Tour price payment made to us.
Unless explicitly stated otherwise in the Operator T&C, or if no further Operator T&C are explicitly confirmed to apply to your Tour, please note that the following applies to all Tours and Operators:
Accommodation is subject to availability at your time of booking and for your entire group. If not available, Operators may change your accommodation different from the one included in your itinerary or Booking Confirmation.
All price quotations are based on the current rates of park fees, VAT and other government taxes. Should any of these be increased or a new tax introduced (which is outside of our control or the control of any Operator), we regret that such increases will be added on to your final Tour price even if the trip has already been paid for. The final Tour price may thus be higher than the price confirmed in your Booking Confirmation, and you will need to pay the difference in order to participate in your Tour. Therefore, we strongly advice that you confirm with your insurance provider that your travel insurance will cover and protect you against such an unfortunate event.
While your Operator will do their best to deliver a satisfactory Tour experience, ensure your personal safety as well as the safety of your belongings, as well as take necessary precautions in case of emergencies, unfortunate incidents are always a possibility and often beyond your Operator's control. Your Operator and their staff shall not be held liable to you for:
The Operator’s liability is governed by the respective laws of their country of incorporation, and all claims are subject to local jurisdiction in their country of incorporation.
When you register an account or make an inquiry, you must use your real name and contact details. The use of pseudonyms is not permitted on Fair Voyage. If you register a company or other legal entity, you warrant and assure us that you have proper authorization to act in the name of the company or legal entity, respectively.
Fair Voyage will not accept bookings from persons less than 18 years of age. By making a booking request, you warrant and assure Fair Voyage that you are at least 18 years of age.
During the booking process, you will be required to provide personal information through our system, which we will share with your Operator to enable them to provide the services requested by you. Depending on the nature of your Tour, you may also be required to provide a photo ID or passport to help your Operator secure permits or make other booking arrangements for you. In exceptional cases, we may also request your photo ID to comply with anti-fraud or other compliance checks occasionally performed by our financial service providers. We do our utmost to protect your personal information. Please refer to our Privacy Policy for further details.
During your Tour, you must carry your photo ID or passport with you at all times, unless otherwise adviced by your Operator or guide. You may need to show your photo ID to your Operator at the start of your Tour to ensure that your identity matches your booking identity as well as throughout your Tour when checking in to accommodations, at entrance gates, for certain activities, in case of police check or otherwise. Your identity details must match the information that you have provided during your booking on FairVoyage.com. The same applies to any other individuals included in your booking.
We aim to develop an accurate, helpful and reliable profile of the performance of each Operator and Guide overall and for each Tour offered. Therefore, after your Tour, we encourage you to truthfully rate and review your Operator, Guide, and Tour on FairVoyage.com.
Inaccurate or misleading ratings and reviews are strictly prohibited and may result in further legal action.
We aim to provide you with outstanding customer service and give you our best independent advice to help you book and prepare for your Tour. At the same time, we also aim to facilitate your direct communication with Operators by providing you with their direct contact details, such as through our direct messaging system which we plan to make available to you. Please feel free to ask Operators questions specific to them or a Tour via the direct messaging system. However, the direct messaging system shall not be used to conclude contracts, transmit payment information, effect booking changes or make cancellations, all of which shall be conducted only via the features or channels specifically provided. Fair Voyage accepts no responsibility for the contents and effect, or lack of effect, of any communications using the direct messaging system. We reserve the right to inspect messages and delete inappropriate content.
You agree to indemnify Fair Voyage if you cause us any loss or damage, be it through your breach of these Terms and Conditions or any other legal obligation by you, or through any content you have written, shared or published on FairVoyage.com.
There is no entitlement to use FairVoyage.com. We withhold the right to delete accounts or information provided by you, including, but not limited to, if we deem you to have violated these Terms and Conditions, and to cease providing services to you at any point in time.
If any provision of these Terms and Conditions is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
These Terms and Conditions will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors and assigns.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland. The parties submit to the exclusive jurisdiction of the courts of the canton of Zurich, Switzerland.
Fair Voyage reserves the right to update or alter these Terms and Conditions at any time. Any amendment will be included here with immediate effect. You agree to be legally bound by the most up-to-date version available here.
If you have questions in regards to these Terms and Conditions, please contact Fair Voyage at support@fairvoyage.com.
Last updated: 04 April 2020
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Please note that any amounts paid are subject to our Terms & Conditions, including our Cancellations & Refunds and Change Policy. If you would like to make changes to your Tour after your first payment, we will need to charge an administrative Change Fee of US$100 to help us process each change. To protect your investment if you can no longer participate in this Tour, you must ensure to be covered by adequate travel cancellation insurance immediately after making your payment. Please confirm: