International Flight Bookings

Most Fair Voyage Clients prefer to book international flights directly, or via their preferred concierge or booking agent, for cost or convenience reasons. Therefore, we currently offer international flight booking services on request only.

For international flight bookings, an upfront non-refundable administrative fee of US$250 (Flight Booking Fee) applies for each reservation and booking. The Flight Booking Fee is applied per person if traveling solo, or per couple, family or small group of up to four persons traveling together on the same international flights.

On request and agreement with your travel advisor, we issue a priced flight reservation according to your indicated preferred flight connection and booking class. You must check your flight reservation details carefully, as tickets are issued in your name which must match your passport, might be non-refundable, and your airline conditions as well as any special ticket conditions such as baggage restrictions or fees for making changes after ticket issuance, as well as our Change Fee, apply once tickets are issued.

Flight prices and availabilities may exceptionally change between reservation and booking due to changes made by the airline or our booking administrator, which are outside of our control. For any significant changes, we will request you to reconfirm your reservation prior to proceeding with ticket issuance. Flight bookings are only confirmed upon ticket issuance.

Carbon Offset for International Flight Bookings

We help you offset the carbon emissions of your international flights when booked with Fair Voyage. To do so, we use Compensaid. You can learn more about the reason why we have chosen Compensaid, including our research and implementation approach, as part of our Climate Action.

For all international flights booked with Fair Voyage, compensating emissions at least in the long run (10 years) is mandatory. To do so, we invest in the portfolio of international projects for global impact as curated by Compensaid for offset via their website, or local projects curated by Fair Voyage specifically for (y)our destination(s) (Default Offset).

Beyond compensating in the long run, we recommend all travelers to compensate emissions with immediate impact (0 years) by purchasing Sustainable Aviation Fuel (SAF) (SAF Offset).

We transparently show you the CO2 emissions and offset price for both options, at your choice which option you wish to pay for. The offset price will be invoiced to you as part of your total flight price and is non-refundable.

For flights not booked with Fair Voyage, we also offer you the service to help you calculate and offset your emissions on request when traveling with Fair Voyage. A non-refundable administrative fee of US$100 (Offset Fee) applies for each set of calculations per trip booking.

International Flight Booking Transaction Fees

For all international flight booking invoices and payments, including amounts for offsets and fees, an additional 2.0% transaction fee applies for payments made by credit card or Voucher.

Changes to International Flights

Changes to booked flights are subject to the conditions of your flight tickets and airline. If you wish to make changes to international flights once booked, we are most happy to help you do so and process changes to your tickets and flight connections, subject to our Change Fee and Service Times. Alternatively, you can also contact the airline directly using the contact details stated on your ticket or provided with your booking.

When you make changes directly and these impact your arrival or departure details, please also remember to inform your travel advisor and update your Traveler Details in your Trip Dashboard so we can make smooth local travel arrangements for you.

Emergency Hotline Provided by Your Airline

For urgent changes and emergencies regarding your international flights whilst traveling, unless otherwise agreed with your travel advisor or local guide, please contact your airline directly. The Fair Voyage 24/7 Trip Assistance number will direct you to our local operations team in your destination for any emergencies related to your local trip, and may not always be able to assist you with changes to your international flights; your travel advisor and our central service team may only be able to respond within our standard Service Times. Therefore, contacting your airline directly will be the best way for you to get immediate assistance.

International Flight Cancellations and Refunds

In the unlikely event that a flight becomes unavailable or significant changes occur between reservation and ticket issuance, and we cannot find a suitable alternative flight for you, you are usually entitled to a full refund of the flight price that you have already paid to us, less our Flight Booking Fee and Offset Fee which remain non-refundable to help us cover our administrative costs.

Should you wish to cancel your flight after ticket issuance, any refunds are subject to the terms of your airline and ticket. We will issue you any refund that we are able to obtain for you from the airline, less our Flight Booking Fee, Offset Fee, Change Fee and any amounts paid for Default or SAF Offset.

Please also note our Policy on Refund Discrepancies due to Transaction Fees or Exchange Rates.

Impact of Flight Changes or Cancellations on Tour Bookings

Fair Voyage shall not be held liable for any voluntary or involuntary flight cancellations or changes or inability otherwise to take a booked flight. This also means that Fair Voyage shall not be responsible for any non-refundable amounts or additional charges resulting therefrom. When involuntary cancellations of or changes to your flights mean that you are no longer able to take part in your local Tour booked with us, we will do our best to help you make re-booking arrangements and transfer your trip to a later date, subject to our Change Fee and possible cost increases.

Add-On Service to Local Tour Bookings

Fair Voyage is specialized on local Tour Services in your destination. As such, we only offer international flight bookings as add-on service to local Tour Bookings, which shall constitute the majority of your total booked trip value.